Shipping policy

Thank you for visiting and shopping with us! We handle every single order with the utmost care to ensure your items arrive safely and promptly. Below are the details of our shipping practices and policies.

1. Order Processing Times

• All orders are processed within 1 to 2 business days (excluding weekends and bank holidays) after receiving your order confirmation email.

• You will receive another notification when your order has dispatched.

2. Domestic Shipping Rates and Estimates

We ship to addresses across the United Kingdom. Shipping charges for your order will be calculated and displayed at checkout.

• Standard Shipping: Usually takes 2 to 4 business days for delivery via Royal Mail or our designated courier.

• Express Shipping: Usually takes 1 to 2 business days for delivery.

• Free Shipping: We offer free standard shipping on all UK orders over £[Insert Amount, e.g., £35].

3. Local Collection (If Applicable)

If you live nearby in the Dorset area, we offer free local collection.

• After placing your order and selecting local collection at checkout, your order will be prepared and ready for pick-up within 1 to 2 business days.

• We will send you an email when your order is ready, along with instructions for collection.

4. How Do I Check the Status of My Order?

When your order has shipped, you will receive an email notification from us which will include a tracking number (if a tracked service was selected) you can use to check its status. Please allow 48 hours for the tracking information to become active.

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you immediately.