Refund policy

At our shop, your happiness is our top priority. We do absolutely everything possible to ensure you have a wonderful experience and love your candles made with love. If something isn't right, or if you simply change your mind, we are here to make the return process as straightforward and stress-free as possible.

1. 100% Satisfaction Guarantee

We want you to be completely happy with your purchase. If any product is unsatisfactory in any way, you are eligible for a full refund.

2. "Change of Mind" Returns

If you simply change your mind about a product, you are welcome to return it.

• Return Shipping: For change-of-mind returns, the customer is responsible for the return postage costs.

4. How to Initiate a Return

1. Contact us via our store contact form or email with your order number.

2. Let us know the reason for the return (e.g., unsatisfactory or change of mind).

3. We will send you instructions and a pre-paid return postage label.

4. Once we receive the item back, we will process your full refund to your original payment method ASAP.